The Next Generation
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Wipro Gallagher Solutions Services

Wipro Gallagher Solutions provides a range of professional services to ensure that our customers obtain the greatest value from our products. Our services include implementation, 24-hour technical support, complete documentation at all phases of the development and roll-out, full training to all levels of your staff, and on-site and off-site consultants to ensure a smooth transition to your new system.

Our services include providing consultants to our client organizations for all phases of the software management process. This service includes a plan to establish the best practices for implementing your new software environment, industry compliance consultation and development, system customization to support your unique business organization, integration with your internal and external systems, as well as the roll-out of your new system.

Wipro Gallagher Solutions' service department contains specialists in on- and off-site implementations. These resources are available, as needed, to assist our clients in installing our products and configuring them to meet their particular needs. Additionally, WGS resources are available to help with implementation items that are outside of the scope of the standard rollout.

During implementation, WGS resources typically provide knowledge and design help pertaining to tailoring choices. Our involvement often leads to a more rapid implementation because we leverage from experience gained from prior installations. However, our clients ultimately determine the degree of assistance they need from WGS. Typically, the level of implementation support we provide depends on the number of client resources allocated, as well as on the extent of the client's customization.

Following implementation, and once you are in the maintenance stage of the software roll-out, WGS provides full-service technical and user support, including training, as well as delivery of compliance upgrades and WGS-sponsored enhancements to the software. In addition, WGS continues to offer our professional resources as necessary in modifying the system to accommodate new market trends or organizational changes.

Performance Testing

WGS Labs, Wipro Gallagher Solutions' stress and load-testing environment, was created to make sure that our software solutions are engineered to operate successfully in a number of different client environments. WGS Labs uses state-of-the-art testing tools that allow us to simulate the most demanding conditions.

This environment performs rigorous stress and regression testing, measuring performance under a wide variety of conditions. We apply common mortgage lending activities to a variety of environments under different levels of concurrent usage. We base this on actual production scenarios to ensure that they're realistic recreations of daily business, not just random experiments.

This approach allows us to not only generate performance results for various platforms but also to test the performance of new configurations and certify each new release before it's put into place. Through WGS Labs, we can promise that our products perform well today, and we give you the information you need to decide about any infrastructure or environmental changes that might be necessary to your future.

And as a WGS client, you can verify the performance of your implementation before it goes into production. The WGS Labs environment is available to each client organization to certify their configuration as needed, during development and at any point to test enhancements or modifications.

From start to finish, our clients see our commitment to scalability and stress testing in action through WGS Labs.

Project Management

The WGS Project Management team recognizes that open communication between our clients and our Project Managers is a must. To help facilitate this, we've provided a forum where our team members can check the status of various aspects of their project.

See your WGS representative for your project's user ID and password and then log in using the link below. If you have problems logging in, please contact your WGS representative, or call Technical Support at 1-800-989-9996.

Training

Training is a vital and essential component of the realization of any project. The most crucial training we provide to our clients is that of our system administrators and configuration specialists. This training ensures that you will meet particular timelines and milestones during the implementation process.

According to our training guidelines, every client must have at least one fully-trained system administrator. Both User and Technical training classes are available through Wipro Gallagher Solutions and may be conducted either on-site or off-site, according to the needs of the client. In some cases, clients may prefer for our training staff to visit their central site because of specific employee needs or scheduling concerns. In other cases, clients feel training is more beneficial and thorough when the trainees visit our offices, where they are focused only on learning the new system.

End-user training is more specialized than technical training because each organization performs business in a different manner and therefore has a different workflow. In order for each end-user to fully understand how the WGS system works in conjunction with their company's processes, a different training program may be designed for each client. The extent of this program is based purely upon the client's needs.

The end-user training usually takes place after the system has been fully configured to meet the requirements of the client's business plan. Some clients elect to hold user training in-house, directed by the administrative resources who have been working on the implementation of the system. Others elect to have WGS training staff conduct this training. Either way, Wipro Gallagher Solutions is pleased to provide the assistance needed to ensure that lending personnel are fully capable and confident users of WGS products.

Compliance

Because the mortgage industry standards and regulations are forever evolving, Wipro Gallagher Solutions provides this internet site to help keep our customers informed of current federal and state policies that affect WGS products. New updates are posted as we become aware of the new regulations. You can visit this site to learn how we are adapting our products to stay current and to access the implementation procedures necessary to modify your system to accommodate these changes.

After you log in, all compliance changes, instructions, and explanations are provided in this area of our Web site. If any code changes are necessary, specifications of the required changes may be provided. To access a current posting of compliance related updates, please use the link below. If you do not have access, please contact Technical Support at 1-800-989-9996.

Compliance Updates

Documentation

Wipro Gallagher Solutions has a fully-staffed Communications Department of experienced technical writers who update and maintain over 25,000 pages of documentation on the WGS system. All users of WGS products receive instructional information, which is distributed electronically using the Adobe PDF format. We also provide online help files for many of our products and processes. Dialog and field-level descriptions are provided in both the printed format and in online help. Once the initial documentation is generated, manuals and online help files are updated on a monthly basis. Copies of the manuals, reference documentation, and online help files are included with the license agreement and delivered on CD-ROM with each installation of the software, including documentation for end users, system administrators, and developers.