Primary Operations Office:
810 Crescent Centre Dr. Suite 400  Franklin, TN 37067  +800.989.9996

Company

Services

Support

The Next Generation
of Origination Services

Wipro Gallagher Solutions offers an end-to-end mortgage loan origination solution utilizing optimized business processes and best-in-class NetOxygen technology.

Origination Services

With our extensive variety of origination services, we can establish a transformation roadmap based on a review of your current platform and operations and build a plan to deliver it seamlessly, reducing your total costs by 30% or more.

NetOxygen

WGS automates the loan-origination and vendor-management process across multiple loan product types via NetOxygen, our web-based loan origination solution. NetOxygen allows lenders to improve efficiencies via dynamic workflow routing and rule-driven, streamlined business processes. NetOxygen was designed to handle all aspects of the lending process for all channels and loan types using a component-based, end-to-end system. WGS also provides an off-the-shelf solution that can be tailored to meet challenges that arise in an ever-changing industry.

NetOxygen Cirrus

With NetOxygen, you can choose from multiple solution models on a variable-cost platform. You can even choose to implement it as a hosted solution, minimizing the overhead of integrating a new solution. Built on the same proven, scalable NetOxygen components lenders have used for years, WGS introduces NetOxygen Cirrus - a fully hosted, fully managed solution that is available at a fraction of the cost.

Contact WGS Support

Wipro Gallagher Solutions provides several means of obtaining help with our software, including e-mail, telephone technical support, World Wide Web and FTP sites, documentation, and extensive online help. We offer all of these options to make sure you get all the help you need. Instructions for obtaining support from these sources are outlined below.

The technical support staff is available 24 hours a day, seven days a week. When the WGS office is closed, on-call support technicians respond to customer support e-mails in a manner appropriate to the issue submitted.

Logging an Issue with WGS Support

  • E-mail your request to wgs-support@wipro.com. Each issue is assigned a HelpDesk number, which you will receive in an e-mail once the issue is entered into the HelpDesk system. Include the following information in your e-mail:
  • Contact name (and phone number, if after hours)
  • Priority
  • Environment in which the problem occurs
  • Description of the problem
  • Steps to recreate the problem
  • Attachments, such as error message screenshots and Event Logs
  • Contact the support staff Monday through Friday from 7:30 a.m. to 6:00 p.m. CST at 1.615.221.7300.
  • Access the WGS Web site 24 hours a day, seven days a week at http://www.gogallagher.com.
  • Access the WGS FTP site 24 hours a day, seven days a week at https://gallagherftp.com.

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